Do you have prior call centre experience? Do you like giving customer satisfaction, dealing with enquiries from start to finish? This is a role for someone who’s passionate about giving excellent customer service.

A world renowned electronics manufacturer are looking for a customer services professional to join their Customer Care Department, based at their Head Office.

Your daily duties will include handling all technically product related incoming calls from customers and dealing with their enquiry from start to resolution. The enquiries may be regarding the products, prices, compatibility, Sales Dealer enquiries, operational advice, warranty enquiries and complaints regarding products (faults etc). You will need to be proactive in consulting with other internal departments in order to resolve the customers’ enquiries. You may need to liaise with maintenance, dealers and other internal staff to be able to give the customer complete satisfaction that their enquiry has been dealt with efficiently.

Ideally our client is looking for someone who comes from a strong customer service background, preferable from a call centre environment as you will be dealing with high volume of calls. You will need to be a quick learner, and have the ability to understand technical terms. Customer service is key to this role and you will need to prove you have excellent communication skills. Full training will be provided.

In return our client offers excellent benefits to their staff. Some of these include free parking, subsidized canteen, 23 days holiday, staff discount, sports and social facilities, health care and much much more!!

Due to the location it is preferable if you are a car owner, as public transport is limited.




CONTACT
Claudine  Bush
Telephone: 0118 946 3280

Headstart Recruitment
The Clock House
Thanksgiving Lane
Binfield Heath
Henley-on-Thames
RG9 4NG